Refund policy

Return & Refund Policy

Last Updated: July 2026

At Vivelune, customer satisfaction is our highest priority. If you are not completely satisfied with your purchase, we offer free returns and refunds within 30 days of delivery.

Eligibility for Returns

To qualify for a return:

• The item must be returned within 30 days of delivery.
• The item must be unused and in its original condition.
• Original packaging should be included whenever possible.
• Proof of purchase may be required.

Free Returns

We proudly offer free returns for eligible orders worldwide.

If you wish to initiate a return, please contact our customer support team at support@vivelune.space.

Refund Process

After receiving and inspecting your returned item, we will notify you regarding approval of your refund.

Approved refunds will be issued to the original payment method used during checkout.

Refund Timeline

• Return request review: 1–3 business days
• Refund processing: 3–7 business days
• Bank processing times may vary depending on your financial institution